Technology Blog

Is Outsourced IT or an In-House Team a Better Investment for Your Business?

outsourced IT support helping employee with IT problem

With digital transformation influencing businesses around the globe, it’s no surprise that companies are constantly optimizing their IT infrastructure and processes. One of the big debates in this area has been whether outsourced IT support or an in-house team is a better investment.

Each option has its benefits and drawbacks, so let’s dive in and explore the pros and cons of each.

Outsourced IT Support: The Benefits


Outsourcing IT support means hiring a third-party company to manage your organization’s technology needs. This can include tasks such as network management, software development, cybersecurity, and more. Here are some pros you can expect when you choose outsourced IT:

      • Cost-Effective: Let’s face the facts, hiring an in-house IT team can make your wallet feel a bit byte-sized. Outsourcing eliminates the need for full-time salaries, benefits, and ongoing training costs.

      • Access to Experts: When you outsource, you’re essentially hiring a team of IT superheroes. They live and breathe IT, staying up-to-date with the latest technologies, trends, and threats.

      • Round-the-Clock Support: Outsourced IT support is always on call, ready to debug your problems and keep downtime to a minimum.

      • Scalability: Managed service providers (MSPs) can easily scale their services to match your growth spurts, without causing any IT growing pains.

    You might be wondering, what is the ROI? Outsourcing can liberate in-house resources to focus on core tasks, which accelerates the growth of your business. Also, thanks to expert round-the-clock support, the reduced downtime can be a game-changer. In a nutshell, the ROI of outsourced IT support could be surprisingly impactful.

    Building an In-House IT Team: The Pros and Cons


    On the other hand, an in-house IT team is a group of technology professionals hired directly by your company to handle all things tech. Here are some pros to consider about this option:

        • Complete Control: You have full control over the hiring process, training procedures, and day-to-day operations of your IT team.

        • Deep Understanding of Company Needs: In-house teams are immersed in your business’s daily operations, which gives them a deep understanding of your company’s needs and goals.

        • Easier Communication: With an in-house team, communication channels are direct and immediate, making it easier to address any issues that may arise.

      While these benefits may sound tempting, it’s important to consider the financial implications. Maintaining an in-house IT team is a hefty investment—it’s not just salaries you have to worry about, but also recruitment, training, and equipment costs. The “true cost” of an in-house team can drain resources and potentially offset any advantages.

      The Possibilities of a Hybrid Approach


      Why choose one when you can have the best of both worlds? A hybrid approach involves blending outsourced IT support with an in-house team. This option has become increasingly popular as it combines the benefits of both options and minimizes their drawbacks.

      By utilizing a hybrid approach, businesses can tap into the expertise of outsourced providers while still maintaining control over critical areas of IT management. This allows for more flexibility, scalability, and cost savings while also ensuring deep knowledge of the company’s needs.

      Use This Handy Self-Assessment to Help You Decide


      So, which option is the right fit for your business? Ask yourself these questions:

          • What level of expertise do we require for our IT needs?

          • How much time and resources can we allocate towards IT management?

          • Are there any critical areas of IT that need specialized attention?

        For most small businesses, the best choice is to use an MSP for your IT services. They’ll save you time, money, and headaches by taking care of your technology needs.

        Discover Quality IT Support With Mercer Bucks


        At Mercer Bucks, we understand that every business is unique and has different IT needs. That’s why our team of experts takes the time to understand your company’s goals and objectives before creating a tailored IT solution for you. With the help of our experts, we can help optimize your IT infrastructure, ensure seamless operations, and foster innovation for sustained growth.

        Contact us today to learn more!